A help desk software assists to take care customer support. If customers ask about product issues or some other technical problems, it consider as a tickets then engineering team resolve it. In outside several help desk software available within reach. So only we prepared some headache-free roundup that can be useful for small and medium scale business.
Zendesk is the leading cloud-based help desk software. It also offers a community discussion portal, which it claims builds customer relationships outside support tickets. Each tickets are filter and sort list in different ways. Through this customer support can improves between customers and the company.
Apptivo is a cloud-based help desk software. It comes with low of cost, so even small support team can get more benefits and it improves the better customer relationship. Apptivo provides ticket tracking, customize fields, collect problems through web form or email, reports analysis and assign tickets to appropriate team or individual.
Freshdesk is a smart help desk solution with customizable dashboard. It gives you a clear view of all tickets and recent support activities. One of the crucial things about Freshdesk is that they have a free plan limited to one agent. Also turns each ticket into a chance to earn points.
It is a Live Chat and help desk software. LiveChat ensures great customer service that succeed the confidence of your customers. When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount as per choice. Customers feel satisfied when their doubts or inconvenience are resolved quickly.
Salesforce’s popular customer support application with a range of features designed to assist you easily manage requests from different from a different channels. companies can field questions from not only phone calls and email but Facebook and Twitter as well. it set everything up within a single weekend.
Well, Each help desk software has different features more or less and available in different platform. So according to your business necessity on customer support, choose the suitable one.
If anything are missed in the above list. That you feel as a favorite choice, try to share them in the comments section.